Warranties
We know how frustrating it is getting a faulty product. It is a very rare occurrence for our customers, but if it does happen, the more information you can give us about the fault - the easier and faster the process is for us. We don't like to mess you around - if you get a faulty product, then hey it's faulty and we will do our best to replace it.
We will meet our obligations under the Consumer Guarantees Act 1993 to warranty our items for private use. For business or commercial purposes, this act does not apply, and warranties will not be given unless agreed upon by us.
All products purchased by us must be installed by a qualified professional (e.g. a mechanic or auto electrician), otherwise any Warranty offered is voided. This is completely inclusive of all products. We reserve the right to ask for proof of this (e.g. receipts, letters from a mechanic explaining the fault etc). If you are not able to provide this, your warranty or fault claim may not be accepted.
Please note, all returns and warranties only cover the item itself. Absolutely no freight, labour, or any additional costs are included under any circumstances. Faulty and damaged are also two different things. We do not cover misuse, breakage, or physical damage to our products under warranty.
Returns
- If there is a problem with an item you have purchased, please contact us directly.
- All returns must be made within 14 days of the original purchase date.
- Changing your mind is NOT a valid reason for return or cancellation of an order.
- All returns will incur a 40% restocking fee
- Absolutely NO returns will be accepted on special order items. Special order items are deemed to be non-stock items.
- We are not responsible for you choosing the incorrect part for your vehicle or application. We will not provide any credit or return for this. If you are not sure, ask.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards CANNOT be returned or credited.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
If your return is rejected, then you will be required to pay for return shipping to get the item back to you. You will have 30 days to organise or pay for collection of the item, or it will be destroyed. This is not negotiable.
Refunds exclude ALL shipping costs unless prior agreement is made with us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@stealthride.co.nz
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@stealthride.co.nz and we will arrange you getting the item back to us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You are responsible for using tracked courier services when sending items back to us. We cant guarantee that we will receive your returned item, and take no responsibility for if it arrives, or the condition it arrives in. If we receive the item damaged, it will not be refunded or returned. NO EXCEPTIONS.
sales@StealthRide.co.nz
027 267 8383 - Steve
8 Hautonga Street
Petone, Wellington, New Zealand
